Yesterday I gave a brief introduction to how I think about the research process.
Today I want to give a (briefer) overview of what that means for a particular study. I talked before about measuring ‘success’ in search engine tasks – and that’s one part of my study. But my main interest is in the reasons for differences in success, on a sociocultural level. So, rather than asking “does this group have access to information”, we also need to ask “can this group use the information they have, effectively”. Part of that will involve looking at skills, part about how they’re supported – by friends, family, professionals, part about structural issues for example, if they need to travel to a job interview, can they afford to do so. more >