With over three quarters of people online at home and nearly half of people using the internet on their smartphones, we expect the Government to keep up – and online public services to be both accessible and engaging.
For government to provide online services for all citizens is challenging to say the least. Especially considering both the 5.4 million people aged 65 and older who, for whatever reason, are offline - and unemployed young people – where internet use and familiarity with technology is typically high, but the digital channel is not being used to its full potential.
With the support of Nominet Trust, we at Policy Exchange have researched how to tackle these challenges. more >