Projects blogs

By: davebriggs
On: 26th January 2013

The welfare reforms planned for April 2013 are a big upheaval. For housing associations this could mean rent loss, increasing arrears and constraints on future income growth.

In order to avert these risks, landlords will need to better understand their tenants. Resource allocation will have to be more targeted and more business intelligence (e.g. customer profiling) will be needed.

As not all tenants will be affected in the same way, housing associations will need to have in place improved systems for sharing information and identifying those who need help.

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Intermediate Google Analytics

By: Jessica Dillon
On: 5th December 2012

Intermediate Google Analytics

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iKnowHow: building a wiki for the voluntary sector (part nine) Reading, evolved

By: faulkner.marie1
On: 16th April 2012

Well first things first, a quick plug: today we launch the third and final subject for our iKnowHow wiki project; giving you complete access to all of our material on commissioning and procurement.

So, back to the issue of this blog: how to strike the right balance between creating a good reading experience and making it obvious that a wiki guide is editable? After all, most people come to our site to read information and advice – they don’t want their reading experience interrupted by big edit buttons and menus. However, wikis thrive with lots of editorial input – it needs to be obvious that people can edit them (and easy for them to do so). more >

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iKnowHow: building a wiki for the voluntary sector (part 8) Do women wiki?

By: faulkner.marie1
On: 30th March 2012

I found a very interesting article this week that I would like to share with you all. It's called ‘the nine reasons why women don’t edit Wikipedia’, published in 2010 by Sue Gardner, responding to a New York Times article that revealed, that 'less than 15% of Wikipedia's hundreds of thousands of contributors are women' (reduced to 9% in 2011). A startling statistic that immediately caught my attention and had already been a topic of conversation at NCVO HQ during earlier research before we launched iKnowHow. more >

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iKnowHow: building a wiki for the voluntary sector (part four)

By: faulkner.marie1
On: 6th March 2012

Today I am blogging from the NCVO conference where we've given a sneak preview of iKnowHow to all attendees.

Stuart Etherington, CEO of NCVO mentioned our project in his State of the Sector address. He said: ‘we believe that this will enable people in the sector to share their knowledge and expertise like never before’. A real vote of confidence and optimism in an otherwise tough speech.

We've talked to lots of people today and been able to explain what iKnowHow is about. It's been really great to hear that those in the voluntary sector are as excited as we are. more >

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iKnowHow: building a wiki for the voluntary sector (part three) - Are we ready?

By: faulkner.marie1
On: 24th February 2012

In my last post I talked about how popular – and common – wikis are on the web. But why aren’t there any for the voluntary sector? Surely they don’t only work when people are talking about the Muppets or Star Wars? I liked the comment posted on the last blog: surely the culture of volunteering in the voluntary sector would make us, as a group, ideal candidates for maintaining successful wikis?

There are two clear trends we’ve noticed at KnowHow, which suggest the time might be right for us all to embrace wiki collaboration as a form of learning how to do our jobs better.

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