Projects blogs

The welfare reforms planned for April 2013 are a big upheaval.  For housing associations this could mean rent loss, increasing arrears and constraints on future income growth.

In order to avert these risks, landlords will need to better understand their tenants.  Resource allocation will have to be more targeted and more business intelligence (e.g. customer profiling) will be needed. 

As not all tenants will be affected in the same way, housing associations will need to have in place improved systems for sharing information and identifying those who need help.

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